Performance Guard™ power end-to-end performance monitoring solutions

Despite extensive consolidation efforts, today’s IT environment is more complex than ever. The end users are using services from a large number of local servers, remote servers, hosted servers, in-house as well as hosted applications and even 3rd party web services – all delivered through 3rd party networks that span the globe.

In these complex heterogeneous environments, traditional System Management configured to monitor data center resources is no longer enough. Broader end-to-end Performance Monitoring has become a “must have” for the competitive business focused on servicing business users as efficient as possible. Performance Guard is the only solution that enables you to monitor and document the effectiveness of all IT services for all users, all the time, from the critical end-users perspective.

Solutions to real-life customer challenges

The below examples represent a set of actual end-to-end customer implementations and associated performance challenges solved using end-user based IT management from PremiTech. To illustrate what end-to-end monitoring is about, the solutions below cover the data center applications (client/server as well as web), the network and local desktop resources:

ERP Application Performance Documentation and Tuning
A customer had significant sporadic challenges with an ERP application across remote offices and learned that a loaded server running below the thresholds of the systems management monitoring caused performance issues. However, there was no indication that anything was wrong in the data.

Read more, download ERPapplicationFinal.pdf

Web Application Tuning
A customer had a web application that went through a series of ongoing upgrades - and as a result, customers complained regularly about performance issues not detectable in systems management. It took Performance Guard to see when, where and why performance bottlenecks were experienced.

Read more, download WebDocMgtApplicationSolutionCaseFinal.pdf

Network Capacity Identification
A customer suddenly experienced extreme network latency on a series of remote offices, yet the WAN provider claimed everything was fine. It turns out that the network problems were indeed right, and that it was not the WAN provider causing it, but an overloaded network in need of more capacity.

Read more, download NetworkSolutionCaseFinal.pdf

Desktop Issue Resolution
A customer suddenly experienced very poor application performance on a large number of PC’s including the CIO’s. While the usual suspects of network and Citrix servers were blamed, when taking advantage of Performance Guard, it turned out a rogue antivirus software application was causing the issue.

Read more, download DesktopSolutionCaseFinal.pdf